We buy insurance to protect something valuable. For us at Complete Health and Protection, that something valuable is either ‘You or Your employees’.

So, when you are spending good money on protecting your income, your health, or your workforce, you expect, that should you ever need to call on the policy – it will do its job!

At claims stage, questions are normally asked to assess whether a claim is eligible. This can cause worry as answering or giving the wrong information incorrectly, may jeopardise the claim that you are trying to make.

So how can you make sure your claim journey runs as smoothly as possible? Do not worry, we’re here to help.

Appoint a Broker

When reviewing Health and Protection insurance, it is always advisable to use an independent broker. Not only will your broker get quotes and provide advice on policies at the start but be there for you throughout your policy term to help with any benefit queries, renewal discussions or claims help.

We deal with insurance companies every day and are experts in our field. We know that the prospect of making a claim can sometimes be daunting so we are here to help at every step of the way. If you want to discuss the claim with us before submitting it, we can offer an ear and any advice we might see fit to make your claim run as smoothly as possible.

We have had several successes over the years where insurers have declined to pay a claim on a technicality but using our experience and contacts within the insurance companies, have been able to get these claims overruled and make our clients happy. 

With all this said, we are pleased to say that the majority of cases that get to claim stage, go through simply and without hassle. And the reason for this, is that we are thorough at the point of application – making sure our clients fully understand the policy they are purchasing and how this will work for them in the future – another great reason for using a broker!

So, if you would like to make sure that you get the help you need with any claim challenges in the future, please contact Rachel at Complete Health and Protection for friendly and impartial advice.